Updated January 1, 2021
Families Matter Food Pantry (Food Pantry) protects the integrity and privacy of Personal Information gathered from our supporters through all of our communication channels, as well as from visitors to our Website. The protection of your privacy is of great importance to us.
This policy also applies when you use social media that overlaps the Food Pantry’s social media and/or website. This policy does not apply to information or data the Food Pantry purchases from other sources. The Food Pantry does not share the information it collects from the people we serve.
Collection and Use of Personal Information:
Families Matter Food Pantry collects Personal Information supplied to us voluntarily by supporters, volunteers, and visitors to this Website. We may use such voluntarily provided information to improve our understanding of your interests, to improve our services, or to contact you for future support. In order to utilize certain features of our site or receive information from the Food Pantry or make a donation, you may choose to provide Personal Information. If you do submit information to us, we will use that information for the purposes for which it was submitted.
We may also use your information in other ways, such as to contact you about other Food Pantry activities and/or fundraising campaigns, to conduct matching on Facebook or other social media, or as otherwise disclosed to you at the point of collection. We may also use your name, postal address, and telephone number(s) to contact you offline. If you do not wish us to contact you offline, receive such mailings or share your information with these organizations, you may opt-out by contacting us in accordance with the “Opt-Out” section of this policy.
The Food Pantry uses third-party vendors to provide services on this Website and in offline business operations. The information that you submit on this site may be provided to those vendors on a confidential basis so that those vendors can provide services (such as maintaining our database, sending email messages, facilitating fundraising activities, or processing credit card transactions) on our behalf.
The Food Pantry uses the non-personally identifiable aggregate data information to improve the design and content of our Website. We may use aggregate data to analyze Site usage. Also, the Food Pantry may share this aggregate data with advertisers, partners, and/or other third-party vendors. The Food Pantry shall own such aggregate data and maintain copies of such as part of its records.
The Food Pantry uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”) which allows us to provide our web visitors with a more customized experience and increases the effectiveness and productivity of our site and our electronic communications capacity.
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site including specific pathways and matching users of the site to individuals within our donor and other databases, as well as matching users across different computer and mobile devices. The Non-Personal Information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on its servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. However, outside of the Google Analytics platform, the Food Pantry may use unique IDs to link Personal Information to Google Analytics data. You can opt-out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit https://tools.google.com/dlpage/gaoptout.
Use of Email Address:
When you donate to Families Matter Food Pantry or sign up on our Website, take an advocacy action, or complete some other data form, you will be asked to supply your email address. The Food Pantry does not sell or rent your email address to any third party. Email addresses gathered from donors or subscribers are only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers and vendors for purposes of providing services relating to our communications with you.
Your email address is used only to send information about the Food Pantry (such as news and events, special programs, and fundraising). From time to time, we may send out email messages that might include information about like-missioned organizations and companies, but we do not provide them with access to any Personal Information that you have provided. You may subscribe or unsubscribe at any time as indicated at the end of this policy.
Families Matter Food Pantry welcomes your comments and participation on its site. However, you acknowledge that if you send us creative suggestions, stories, photos, videos, ideas, notes, drawings, concepts, or other information, the information shall be deemed, and shall remain, the property of the Food Pantry. By submission of any information to us, you assign to us and we shall exclusively own all now known or hereafter existing rights to such information and shall be entitled to unrestricted use of the information for any purpose whatsoever, commercial or otherwise, without compensation.
As a user of this site, you are responsible for your own communications and are responsible for the consequences of their posting. Therefore, do not impersonate another person and not transmit material to us that is copyrighted, unless you are the copyright owner or have the permission of the copyright owner to post it; do not send material that reveals trade secrets, unless you own them or have the permission of the owner; do not send material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others; do not send material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another user or any other person or entity; and do not send sexually explicit images, advertising or solicitations of business, or chain letters.
You represent and warrant that any information and/or material you post or provide to the Food Pantry through any medium is truthful, accurate, not misleading, not confidential property of others, and not in violation of any other third party’s rights. Furthermore, you acknowledge and agree that all submissions will become the property of the Food Pantry and that the Food Pantry has the right to publish or republish the submission for any type of use including for promotional and advertising purposes without compensation to you of any kind.
Should your submission include third party materials, you grant, represent, and warrant that you, as well as the owner of such content, have expressly granted Families Matter Food Pantry a royalty-free, perpetual, irrevocable, worldwide exclusive license to use the submission in any manner, media or form now known or hereafter developed. Families Matter Food Pantry shall have the right to sublicense its rights.
Use of “Cookies”:
The Food Pantry Website may use “cookies” and similar means to collect aggregate statistical information. Aggregate information does not identify any individual person. We may use or disclose aggregate information for any purpose. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies are uniquely assigned to you and are designed to be read-only by a Web server in the domain that issued the cookie to you. Cookies are also used to recognize visitor preferences, temporarily store session information, and past activity at our site in order to provide better service and easier access when individuals return to our site.
If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other Websites you visit. Please note if you delete your cookies or switch devices this exclusion won’t carry over. You can also visit the Network Advertising Opt-Out page to more broadly opt-out of re-marketing.
To remove cookies from your computer, visit your Internet browser’s “Help” section for information on how to delete cookies. In addition, there are many Websites that provide browser and operating system specific information on how to delete cookies. When thinking about whether you want to delete cookies, you should be aware that some sites require cookies to function properly. After you delete cookies, you may have to re-register with some sites or you may notice difficulty in browsing some sites.
This Website has security measures in place to protect the loss, misuse, and alteration of the information under our control. The security measures used on this site include, but are not limited to, industry-standard Secure Socket Layer (SSL) technology, firewalls, and internal policies to maintain the security of stored data. While we follow generally accepted industry standards to protect the Personal Information submitted to us, no method of transmission over the Internet or method of electronic storage is 100 percent secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
FAMILIES MATTER FOOD PANTRY MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND CONCERNING THE ACCURACY, SUITABILITY OR SAFETY OF THE INFORMATION CONTAINED ON THIS WEBSITE OR ANY LINKED SITE FOR ANY PURPOSE. ALL SUCH INFORMATION IS PROVIDED “AS IS” AND WITH SPECIFIC DISCLAIMER OF ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. THE FOOD PANTRY MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND THAT THE SERVICES PROVIDED BY THIS WEBSITE OR ANY LINKED SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT THE SITE OR THE SERVER THAT HOSTS THE SITE ARE FREE FROM VIRUSES OR OTHER FORMS OF HARMFUL COMPUTER CODE. IN NO EVENT SHALL FAMILIES MATTER FOOD PANTRY, ITS EMPLOYEES, AGENTS, OR ANY OTHER PERSON WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THIS WEBSITE, BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS SITE OR ANY LINKED SITE.
EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, THE FOOD PANTRY EXPRESSLY DISCLAIMS ANY RESPONSIBILITY FOR THE ACCURACY, CONTENT, AVAILABILITY OF INFORMATION, PRODUCTS, SERVICES, OR MERCHANDISE FOUND ON THIRD-PARTY SITES THAT LINK TO OR FROM THE FOOD PANTRY SITE. FAMILIES MATTER FOOD PANTRY DISCLAIMS ANY RESPONSIBILITY FOR PRODUCT OR SERVICE ORDERING FUNCTIONS, ORDER FULFILLMENT, OR COMPLIANCE OF PRODUCTS OR SERVICES WITH ANY MANUFACTURER’S WARRANTIES OR SPECIFICATIONS. FAMILIES MATTER FOOD PANTRY CANNOT BE HELD RESPONSIBLE FOR THE MATERIAL CONTAINED ON THIRD PARTY SITES AND/OR RELATED SERVICES NOR DOES FAMILIES MATTER FOOD PANTRY MAKE ANY REPRESENTATIONS OR WARRANTIES AS TO THE SECURITY OF ANY INFORMATION YOU MIGHT BE REQUESTED TO GIVE TO THIRD PARTY SITES.
A Special Note About Children:
Families Matter Food Pantry does not knowingly gather any personally identifiable information from children under the age of 13. Families Matter Food Pantry has no interest in collecting information from children under the age of 13.
Binding Effect/Modification of Policy and Terms:
By accessing the Families Matter Food Pantry Website, you agree that the terms, combined with your act of using the Website and/or services offered on or through the Website have the same legal force and effect as a written contract with your written signature and satisfy any laws that require a writing or signature, including any applicable statute of frauds. You further agree that you shall not challenge the validity, enforceability, or admissibility of the terms on the grounds that it was electronically transmitted or authorized. In addition, you acknowledge that you have had the opportunity to print the terms.
Opt-out/Contact Families Matter Food Pantry:
If you wish to opt-out of receiving future communications or should you wish to opt-out of having your information shared by Families Matter Food Pantry, please contact Families Matter Food Pantry at the below address or phone number or submit your request via email.
All opt-out requests will be honored, but please be patient with us as it may take as many as twelve (12) weeks for opt-out changes to be fully implemented.
Families Matter Food Pantry respects your privacy. Your name and address and other information you provide will be used to deliver services and to keep you informed and up to date on the activities of the Food Pantry. As a donor submitting personally-identifying information to us or any of our staff, you consent to the terms and conditions of the policy and to our processing and use of Personal Information for the purposes stated below.
Personal Information is information that identifies you personally, such as your name, address, telephone number, and email address. We collect and store the personally identifiable information that you have provided us via one of the email addresses identified on our website or when you otherwise contact us in person, by phone or email, with a question. We collect your name, email address, and other contact information if you register for an event. We also collect your name, email address, telephone number, and payment information when you make a contribution, either on our website, at a special event, over the phone, or by mailing in a check. The above list provides a sample of Personal Information that may be collected by Families Matter Food Pantry. From time to time, we may collect Personal Information from you in ways not described above.
Use and Disclosure of Personal Information:
- We protect your personal information and do not rent or sell our mailing lists.
- We will not send you mailings on behalf of other organizations.
- We will collect payment information, billing address, and other information necessary to process a donation or event registration.
- We will use your information to comply with the law or in the good faith belief that such action is necessary to conform to the requirements of the law or comply with the legal process served on us.
- We will use Personal Information to protect against potential fraud. We may verify with third parties the information collected in the course of processing a gift, event registration, or other donation. If you use a credit or debit card on the website, we may use card authorization and fraud screening services to verify that your card information and address matches the information that you supplied to us and that the card being used has not been reported lost or stolen.
- You have the right to review the information that we have collected about you. To review that information please contact us in writing.